Unfamiliar with Seeking a Caregiver?
Looking for Help with Senior Care in home?

Here is the simple six step process from the time you pick up the phone until a caregiver comes through your door.

We support you throughout the process.

Step #1 – Call Traycee Home Care anytime between 8:30 a.m. to 4:30 p.m. Monday through Friday, or Saturday from 9:30 a.m. to 1:30 p.m. to make your initial inquiry.

Traycee Home Care Line (847) 432-7450

If you are calling after normal business hours, call (847) 432-5190 and then press 9 for immediate assistance. You will receive a call back in approximately 15 minutes.

Step #2 – You will be asked for your name and phone number in case of disconnection.

Step #3 – You will be asked a number of questions to help Traycee understand your issue and how best to assist you. These are sample questions depending on the situation:

  • Describe the situation. Specifically, is the help for yourself or a loved one?
  • Where is the individual that is in need of assistance currently residing (home, hospital, rehabilitation center, etc.)?
  • Has the individual been caring for him/herself, or has a family member or friend been assisting? Or, is another agency involved in their care?
  • What are the specific needs?
  • How many hours are needed per day, number of days in the week, for roughly what duration and when should assistance begin?
  • Are any other professionals currently involved in the care such as a visiting nurse, physical therapist, dietician, occupational therapist, etc.?
  • Is a family member involved in the client’s care and will that family member still wish to be involved at some level (a few hours per day or several days a week)? (Special Note: Traycee prides itself on working smoothly along side other care professionals as well as family members.)
  • If another agency is currently involved, what would they like to see happen differently when Traycee Home Care is engaged?
  • What are the qualities of a “perfect” caregiver relative to the situation under discussion?
  • Are there any medical issues Traycee needs to be aware of (diabetes, Alzheimer’s, etc)?
  • If there any other information you care to share (any personal preferences, are you still active in the community, etc.)?
  • How did you hear about our Agency?

Step #4You will be told very briefly about Traycee Home Care including these highlights: Traycee is a local, family-owned business with over 40 years of experience. It is licensed by the state of IL. All caregivers, some of whom are Certified Nursing Assistants (CNAs), are employees of Traycee, many of whom have been with Traycee over a decade. They all receive rigorous training under the supervision of our Geriatric Care Coordinators who are registered nurses. Traycee is proud of its longevity which is based on its “person-centered” philosophy.

Step #5 – If you remain interested in connecting with Traycee, you (or the client on whose behalf you are calling) will be offered within 24 hours an in-person, complimentary assessment by one of Traycee’s registered nurses who is referred to as a Geriatric Care Coordinator. The assessment will take approximately 1-2 hours, and involves the client and any family members who wish to participate. Its objective is to assess the physical and emotional needs of the client as well as the needs of any involved family members.

Step #6After this assessment occurs, the Geriatric Care Coordinator hand picks a caregiver suited to the personality and needs of the client and personally introduces the caregiver to the client/client’s family on the start date. She will also have developed a comprehensive, customized Plan of Care specific to the client. This plan will be reviewed and if necessary changed at least every 90 days.

The Geriatric Care Coordinator will then supervise the caregiver for the duration of the engagement and will continually assess the client to see if the client’s needs change.

The Management Team at Traycee is available to the caregiver and client 24/7. You are never without support.