How do you define the scope of your services?

Traycee is a non-medical in-home care agency. Non-medical services include, but are not limited to activities such as personal care, companionship, and meal preparation. We are accredited by the Illinois Department of Public Health.

Are in home caregivers available for other situations than just the home?

Our caregivers are available 24/7. They provide flexible care in private homes, nursing homes, hospices, hospitals, independent or assisted living retirement communities and rehabilitation facilities.

What flexibility do caregivers have in terms of scheduling?

Our in home caregivers are very flexible…from being a full time live-in, to just providing coverage on weekends, to providing partial or full daytime care. They will also travel to another location within or out-of-state.

What is the availability of your office staff?

Like our in home caregivers, our staff is available 24/7. We have an on-call operations team that rotates responsibility for afterhour’s services. Our clients and caregivers have access to knowledgeable Traycee staff 24 hours a day, 7 days a week. Clients and caregivers are never without support.

How much experience do your caregivers have both in the profession and with Traycee?

All of our caregivers are required to have a minimum of two to five years experience. Many of Traycee’s caregivers have been with us for 10 years or longer.

Do caregivers receive any training prior to employment?

All Traycee caregivers are required to have eight hours of comprehensive training upon employment and prior to placement in-home. This training is conducted by a registered nurse and includes personal, hands-on (vs. video) instruction. This is followed by competency testing including written exams. All relevant topics are covered including personal care, professionalism, and confidentiality. All training given to caregivers is recognized by the National Private Duty Care Association.

What training does Traycee conduct once a caregiver is hired?

Once a client’s individual care plan is established by our registered nurse, the caregiver is given further individual training specific to the needs of the client and their family throughout the placement. The focus always remains on Traycee’s “person-centered services” approach. Additionally, all Traycee caregivers are required to complete eight hours of Continuing Education annually.

What areas do caregiver skills typically cover?

Ethics, validation therapy (for those with cognitive loss), patient transfers, stress management, grief issues, family communication, transition issues, and communicating with dementia patients.

Who supervises your caregivers?

Traycee’s Registered Nurse Care Coordinators senior care experts perform this function. As quickly as within 24 hours of the initial telephone call to Traycee, or as otherwise arranged by the client, a Care Coordinator will arrive on-site to meet with the individual and family to assess the full spectrum of physical and emotional needs. This meeting takes from one to two hours and is complimentary. Once this thorough assessment takes place, two courses of action result: 1) A customized Plan of Care for the client, and 2) A caregiver is handpicked and then they are personally introduced to the client and family on the starting date of service. The Registered Nurse Care Coordinator oversees the case and caregiver assigned, for the duration of the engagement, ensuring quality care.

Are your caregivers CNA’s (Certified Nursing Assistants)?

Traycee employees a number of CNAs (Certified Nursing Assistants) along with experienced caregivers and companions.

Are caregivers given a background check?

Yes. All caregivers are required to pass all Illinois State Home Service Agency regulations mandated by the Illinois Department of Public Health. In addition to being personally interviewed, they are given a complete police security background check and their work history, including references and Social Security number, is verified. All caregivers are also fingerprinted, along with being bonded and insured.

What else does Traycee look for in their caregivers?

We recognize that providing care for people is a great responsibility; we go beyond background checks and seek out caregivers who share our family-oriented values, find joy in helping others, and whose employment track record demonstrates success. We embrace caregivers as part of the Traycee family and work with them to develop their skills as they grow with us.

Do caregivers drive?

Yes. A mileage charge is only assessed if the caregiver’s car is used. Caregivers performing this service must have a current Illinois license and a clean driving record. Caregivers can also travel overnight, if necessary. The office needs to be notified at least 24 hours in advance of these types of requests.

Do caregivers speak English?

They all can read, write and speak English.

Can you supply bilingual caregivers? If so, what languages are available besides English?

In addition to English, we have caregivers able to speak many languages including, but not limited to: Spanish, Portuguese, Polish, Tagalong, Russian, Hebrew, French, Italian, Lithuanian, Romanian, Hindi and Chinese.

Do caregivers keep daily logs? Why is this important?

All of our caregivers are required to keep a daily log which contains the client’s progress notes. This is done to insure timely, complete communication between: a) the caregiver and the Registered Nurse Care Coordinator assigned to the client; b) the caregiver and family members; and c) family members and other health care professionals such as physicians. Additionally, if the client has two shifts of caregivers, this facilitates the hand-off between them to insure continuity of care.

Do caregivers have the ability to do light housework and make nutritious meals?

Yes. Any specific dietary need of the clients will be incorporated into the meal planning.

Can you provide both female and male caregivers?

Yes.

Does a caregiver have the ability to help a couple?

Yes.

Will I always have the same caregiver?

Traycee strives to keep the same caregiver with the client. We believe that having a consistent caregiving relationship is important to the health and well-being of the client.

Are your caregivers trained to care for clients with Alzheimer’s, Parkinson’s, stroke, COPD, diabetes, etc.?

We have caregivers trained to address these common medical conditions. Once the Registered Nurse Care Coordinator establishes a plan of care, a caregiver is assigned who is capable of dealing with the requirements of the plan and the specific (non-medical) needs of the client.

What are your rates?

Traycee’s rates are very competitive. Our minimum engagement is two hours. We charge a reasonable $25.00 per hour for 4 hours or more for the day, and $35.00 per hour for 3 hours or less. There is an additional hourly fee to serve 2 clients in the same household. Rates for weekdays and weekends are the same. For live-in daily rates, holiday rates, and other special occasions please contact our office.

What do your rates cover?

Caregivers salaries, Federal, State and payroll (Social Security) taxes, worker’s compensation insurance, liability insurance and bonding.

Are Traycee’s services covered by health insurance and/or long term care insurance?

We are not covered by Medicare and most health insurance policies do not have a provision for home care services. However, most long term care insurance policies do cover home care. We offer complementary assistance with client long term care insurance paperwork.

How much leadtime does it take to staff a case?

We pride ourselves on doing our utmost to provide same day service. If we are presented with an emergency situation, we make every effort to fill that need immediately.